Shipping Information

For International delivery, we use a selection of couriers who can deliver to many parts of the world. To see if we can deliver to you, please complete the shipping section of the order process to see your available options. Please refer to our Availability and Delivery section within our Terms and Conditions for further information.

We aim to have all orders dispatched in line with the manufacturing time specified on our website i.e. some of our products are hand made to order and not held in stock. If an order is for one of our products held in stock then they will typically be dispatched within 1 working day, stock permitting.

A mixed order will always ship depending on the longest lead time product. If an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

Our shipping prices are based on the contents, delivery location and value of your order. The above UK prices exclude Jersey and Guernsey. If you would like an accurate price for shipping, please add all your products to cart and fill in the shipping information at checkout. This will automatically calculate the shipping cost for you and you are under no obligation to complete your order at this stage. It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment.

For UK delivery, we use Royal Mail and many other couriers, for Royal Mail we typically use the 1st class postal service but on occasion do need to use the 2nd class services. The timescale and cost of delivery will be calculated based on the contents of your order, your address, weights, sizes and the chosen delivery method.

Please note that for UK orders, delivery times may depend on your local Royal Mail service so please contact your local Royal Mail service for any delivery enquiries. UK Mainland Only. Please refer to our Availability and Delivery section within our Terms and Conditions for further information. UK delivery may be made in one or more instalments using a variety of carriers within 14 days. We usually dispatch within 1 working day. This excludes Saturdays, Sundays or UK public holidays. We cannot dispatch by carrier or by Royal Mail Special Delivery on a Friday for guaranteed Next Day delivery. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.

You are able to correct errors on your order only up to the point at which you complete the final page of our ordering process.

We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable us to evaluate and/or process the order. Most orders are processed within 1 working day, excluding some handmade and personalised items. If for any reason your order cannot be fulfilled you will be notified in a timely manner, usually within 48 hours. See section 4. Availability and Delivery for further information.

For UK delivery, we use Royal Mail and many other couriers, for Royal Mail we typically use the 1st class postal service but on occasion do need to use the 2nd class services. The timescale and cost of delivery will be calculated based on the contents of your order, your address, weights, sizes and the chosen delivery method.

Please note that for UK orders, delivery times may depend on your local Royal Mail service so please contact your local Royal Mail service for any delivery enquiries. UK Mainland Only. Please refer to our Availability and Delivery section within our Terms and Conditions for further information.